At Wilfrid Ridge, we want you to be completely satisfied with your purchase. If you experience any issues with your order, we are here to assist you. Please review our Return and Refund Policy below.
1. Return Policy
We only accept returns in the event that the product is defective, damaged, or incorrect. You must contact us within 48 hours of receiving your product to initiate a return request. We do not accept returns for any other reasons, including but not limited to change of mind or dissatisfaction with the product after the delivery is completed.
To be eligible for a return:
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The product must be unused, in the same condition that you received it, and in the original packaging.
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Proof of purchase or receipt is required.
2. Refund Policy
If your product is damaged, defective, or incorrect, we will offer a refund or replacement as per your preference. Refunds will be processed via cash.
3. Return Process
To return a product:
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Contact us via email at [email protected] within 48 hours of receiving your order.
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Provide details of the issue, along with your order number and any relevant photos of the damaged or incorrect product.
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Once we have received your request and verified the issue, we will provide instructions for returning the product.
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After we receive the returned item and confirm its condition, we will issue a refund or send a replacement, depending on your preference.
4. Shipping Costs
In the case of a defective, damaged, or incorrect item, we will cover the return shipping costs. If you are returning a product for any other reason, you will be responsible for the shipping costs.
5. Exemptions
The following items cannot be returned or refunded:
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Products that have been used or opened.
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Products that were not purchased directly from our website.
6. Contact Us
If you have any questions regarding returns, refunds, or need assistance, please contact us at:
Email: [email protected]